Refund and Returns Policy

Refund and Returns Policy Overview

This refund and returns policy will remain in place for 14 days after delivery. If 14 days have passed since delivery of your purchase, you will not be eligible for a full refund or exchange.

To be eligible to return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Of course, no copies may be made of Annalisa Express products. Doing so will invalidate any privileges allowed by this return and refund policy and will attract punitive legal proceedings.

It is hereby stated in this refund and returns policy that no return will be accepted for:

Gift Cards, downloadable products, or products with obvious signs of use.

Gift cards
Books and other products with obvious signs of use
CDs and DVDs, that has been opened
Any item not in its original condition, is damaged or missing parts (obviously for reasons not due to our error)
Any item that is returned more than 30 days after delivery

Rights and Responsibilities

Of course, this policy document does not negate any rights or responsibilities that may apply to this seller under law in Australia and the state of New South Wales. Also, this policy document does not negate any rights and obligations you may have as a consumer under Australian Consumer Laws that apply to you and your purchase, or New South Wales State Common Law.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If your refund is late, please contact your bank or payment provider in the first instance. It may take some time before your refund is officially posted, or there may be some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at annalisa@annalisaexpress.com.au.

Sale items

Under the terms of this refund and returns policy, only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at annalisa@annalisaexpress.com.au and send your item to 10 View Street, The Entrance NSW 2261.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the person who purchased the gift.

Returns

To return your product, you should mail your product to 10 View Street, The Entrance NSW 2261.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.